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  • KEYRING SUPPORT PAGE
  • KEYRING PRO
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      • Accounts
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      • KEYRING EXCHANGE
      • Add Token
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      • Coin Search
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      • View Private Key
      • Manage NFT
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    • FAQ
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  • Bitcoin Address on KEYRING PRO
  • KEYRING SMART
    • How It Works
    • Why can't I log in with Wallet through the mobile browser?
    • FAQ
    • KEYRING Smart SDK Integration Guide
    • Disclaimer
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  • KEYRING SMART DECARD
    • Getting Started
    • Why can't I log in with Wallet through the mobile browser?
    • Rescue Your DeCard
    • FAQ
  • KEYRING EMAIL WALLET
    • What is KEYRING Email Wallet?
    • How to use
    • Airdrop
    • FAQ
    • Receive Link
      • How to create Receive Link
      • How to claim token
      • Receive Link FAQ
  • KEYRING HARD WALLET
    • Getting Started
    • Receive and Send Tokens
    • Exchange
    • Sending and Listing NFT
    • Reset Wallet
    • FAQ
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  • KEYRING PiGET
    • How to Use
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    • How to use
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On this page
  • Can I filter the chain I want only?
  • Why Can't I Refresh My Asset Value?
  • Can I see which NFTs I own?
  • Why do I see multiple private keys for the same account?
  • Why can't I create a new account using an NFC card?
  • Why do I still see an NFC wallet address after resetting the NFC card?
  • Can I continue using an old NFC wallet address after resetting the NFC card?
  • Can I use a reset NFC card to create new wallets?
  • Why are transactions prioritized when I increase the gas fee?
  • What are Swap and Bridge tokens?
  • Swap Tokens
  • Bridge Tokens
  • What is Slippage Tolerance?
  • Why doesn't the new token I added have a token icon?
  • Why can't I add a new token even though I've entered the Token Contract?
  • How Can I Send my Tokens to my Bank Account?
  • Why Does My Bitcoin Address Look Different in KEYRING PRO?
  1. KEYRING PRO

FAQ

With KEYRING PRO, you can manage all of your accounts easily.

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Last updated 3 months ago

Can I filter the chain I want only?

Yes, you can now filter or sort chains in all functions, including Pinned Transactions, Accounts, Assets, and History.

Why Can't I Refresh My Asset Value?

KEYRING PRO Wallet allows users to refresh the Asset page to update their token balances.

However, if you've selected the "ALL" filter, you can only refresh the page once every 10 minutes.

If you filter by a specific chain, you can refresh it anytime.

Can I see which NFTs I own?

Yes, but you cannot view them directly within the KEYRING PRO Wallet app. To see the NFTs in your account:

  1. Open the account.

  2. Select View NFT from the menu.

  3. You will be redirected to the KEYRING NFT Viewer page, where you can view the NFTs associated with that account.

Why do I see multiple private keys for the same account?

Different chains may use different formats for private keys, particularly Layer 1 chains. For example:

  • Layer 1 Chains: Each Layer 1 blockchain (like Ethereum, Bitcoin, and Solana) uses its unique format for private keys. This means that if you have accounts on multiple Layer 1 chains, you will indeed have different private keys for each one.

  • Layer 2 Chains: Layer 2 solutions (such as Arbitrum and Optimism) are built on top of Layer 1 blockchains (like Ethereum). They typically use the same private key as their underlying Layer 1 chain. So, if you have an Ethereum private key, it will also be used for your accounts on Arbitrum and Optimism.

Why can't I create a new account using an NFC card?

To create an account with an NFC card, the card must be completely empty. If the NFC card has already been used to create or store another account, it can't be used to create a new account on KEYRING PRO Wallet.

Why do I still see an NFC wallet address after resetting the NFC card?

Accounts created with an NFC card are recorded on the blockchain, so even if you reset the NFC card, the information about those accounts still exists. You'll still see them in your account list, but you won't be able to interact with them.

Can I continue using an old NFC wallet address after resetting the NFC card?

No. When you reset an NFC card, its digital identity is essentially wiped, even though you still have the physical card. This means that any accounts created with the old NFC card will still exist on the blockchain, but you won’t be able to interact with them because the card’s identity has changed.

To approve transactions or perform any actions on those accounts, you would need the original NFC card with its original identity. Since resetting the card changes its identity, you won’t be able to use it to approve transactions for those accounts anymore.

Can I use a reset NFC card to create new wallets?

Yes, after resetting, the NFC card is considered a new card with a new digital identity. You can create or import new wallets onto the NFC card as usual.

Why are transactions prioritized when I increase the gas fee?

Gas fees serve as an incentive for validators (or miners) to include transactions in the next block. When you increase the gas fee, you’re essentially offering a higher reward for the validators, making your transaction more attractive to them. This increases the likelihood that your transaction will be prioritized and processed more quickly.

While newer blockchains are designed to handle higher transaction volumes and faster processing times, older blockchains like Bitcoin and Ethereum can still experience congestion. In such cases, increasing the gas fee can help ensure your transaction is processed sooner rather than later.

What are Swap and Bridge tokens?

Swap Tokens

Swapping tokens refers to exchanging one token for another within the same blockchain network.

Example: Swapping ARB for ETH on the Arbitrum chain.

Bridge Tokens

Bridging tokens involves transferring tokens from one blockchain to another. This process allows you to move assets across different blockchain networks, either by swapping the same token across chains or exchanging it for a different token on another chain.

Examples:

  • Swapping ARB on the Arbitrum chain for ARB on the Ethereum chain.

  • Swapping ARB on Arbitrum for ETH on Ethereum.

Bridging is essential for interoperability between different blockchain ecosystems, enabling users to leverage the unique features and benefits of multiple chains.

What is Slippage Tolerance?

Slippage Tolerance is a setting used in cryptocurrency trading, particularly on decentralized exchanges (DEXs), to manage the acceptable difference between the expected price of a token and the actual price at which the transaction is executed. This difference can occur due to market volatility and the time it takes to process the transaction.

Why doesn't the new token I added have a token icon?

Only tokens that are listed on Coingecko will display an icon when added.

Why can't I add a new token even though I've entered the Token Contract?

There could be several reasons for this, such as a mistake while entering the contract.

However, the most likely reason is that the wrong chain was selected. Once you select the correct chain, the error should no longer appear, and you can continue adding the token.

How Can I Send my Tokens to my Bank Account?

You can’t send crypto directly to a bank account because banks handle traditional fiat money (like USD or EUR), not cryptocurrencies.

How to Transfer Crypto to Your Bank Account:

  1. Sell Your Crypto: Use a trusted exchange to sell your crypto for cash.

  2. Withdraw the Cash: Link your bank account to the exchange and transfer the money.

Why Does My Bitcoin Address Look Different in KEYRING PRO?

If you’ve restored a Bitcoin account using KEYRING PRO and noticed that the generated address appears different, there’s no need to worry. This difference is due to the way Bitcoin addresses and private keys are structured, as well as the advanced address formats supported by KEYRING PRO. Let’s break it down.

Understanding Bitcoin Address Formats

Bitcoin addresses come in several formats, each serving a specific purpose:

  1. P2PKH (Pay-to-Pubkey Hash): This is the original Bitcoin address format, often referred to as a "legacy address." These addresses start with the number "1" (e.g., 1BvBMSEYstWetqTFn5Au4m4GFg7xJaNVN2).

  2. P2SH (Pay-to-Script Hash): This format enables more advanced functionality, such as multi-signature transactions. P2SH addresses start with the number "3" (e.g., 3J98t1WpEZ73CMmDvie4ryniWrnqRhWNLy).

  3. Bech32 (Native SegWit): Also known as "bc1 addresses," Bech32 is the most modern and efficient Bitcoin address format. These addresses start with "bc1" (e.g., bc1qar0srrr7xf4vy5k643lydnw9re59gtzzwf5mdq). Bech32 addresses are designed to reduce transaction fees and improve block space efficiency.

Understanding Bitcoin Private Keys

The format of your Bitcoin private key depends on the type of address it corresponds to:

  • For Legacy (P2PKH) addresses, the private key typically starts with the number "5."

  • For SegWit addresses (P2SH and Bech32), the private key usually starts with "K" or "L."

KEYRING PRO and the Latest Bitcoin Address Format

KEYRING PRO is designed to provide users with the best Bitcoin experience by defaulting to the most advanced and efficient address format: Bech32 (Native SegWit). Here’s how it works:

  1. Creating a New Bitcoin Address: When you generate a new Bitcoin address in KEYRING PRO, it will always be a Bech32 address starting with "bc1." This ensures lower transaction fees and better block space utilization.

  2. Backing Up Your Wallet: If you back up a Bitcoin address using KEYRING PRO, the associated private key will start with "K" or "L," indicating it’s a SegWit-compatible key.

  3. Restoring an Account: When you import a private key that starts with "K" or "L," KEYRING PRO will generate a Bech32 address, even if the original address was a P2SH format. For example:

    • If you back up the P2SH address 3J98t1WpEZ73CMmDvie4ryniWrnqRhWNLy using KEYRING PRO, the app will restore your account with a Bech32 address like bc1hbr0srrr4xfxva4l653lydnw9re59gtzzwf5oct.

While the two addresses may look different, they represent the same Bitcoin wallet. This is because the private key is compatible with both address formats, and KEYRING PRO prioritizes the more efficient Bech32 format.

Why Use Bech32 Addresses?

Bech32 addresses offer several advantages:

  • Lower transaction fees: They use block space more efficiently, reducing costs.

  • Improved error detection: Bech32 addresses include built-in checks to prevent typos.

  • Future-proofing: As the Bitcoin network evolves, Bech32 addresses are better suited to support new features.

KEYRING PRO is committed to providing you with the best Bitcoin experience by embracing the latest technologies. If you have any further questions, feel free to reach out to our support team!