> For the complete documentation index, see [llms.txt](https://help.keyring.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.keyring.app/keyring-smart-decard/disable-pop-up-blocker.md).

# Why can't I log in with Wallet through the mobile browser?

When logging in with Wallet, the browser automatically opens a new tab for authentication. Once the user completes the wallet login in that new tab, it will automatically close.

Browsers with the "Block Pop-ups" feature enabled (such as Chrome or Safari) will prevent this from happening, disrupting the login process.

Therefore, please go to your browser settings and ensure that the **"Block Pop-ups" feature is disabled**.

## How to Disable Pop-up Blocker For iPhone/Safari  <a href="#how-to-disable-pop-up-blocker-for-iphone-safari" id="how-to-disable-pop-up-blocker-for-iphone-safari"></a>

1. Tap the "Settings" icon on the Home screen.

<figure><img src="/files/qOFBvSkTRtoaNEoKU3aB" alt="" width="403"><figcaption></figcaption></figure>

2. Scroll down within the Settings screen, find and select "Safari."

<figure><img src="/files/C8jd1toKi8KPBzNkBW2O" alt="" width="488"><figcaption></figcaption></figure>

3. "Block Pop-ups" will be turned on, so move the switch to the left to turn it off.

<figure><img src="/files/WAGYEmR8e3ZpmCrgT36e" alt=""><figcaption></figcaption></figure>

The pop-up blocker in Safari is now disabled.&#x20;

*Please adjust this setting as needed, such as temporarily disabling the pop-up blocker.*