FAQ
Frequently Asked Questions
What is Passkey?
A passkey is a modern, secure way to log in to apps and websites without needing a traditional password. Instead, it uses biometric authentication (like your fingerprint or face ID) or a PIN on your trusted device.
Is KEYRING SMART Wallet safe?
Yes, it is! The KEYRING SMART Wallet uses Passkey as its primary security method. This means that to perform any transaction, users must authenticate themselves through their Passkey—such as a fingerprint, Face ID, or the PIN code of their trusted device.
Even if your device is lost, no one else can access your KEYRING SMART Wallet unless they have your Passkey. This ensures that your funds and wallet remain secure, providing peace of mind in protecting your assets.
Why do I have to register an image and nickname when creating an account?
You don’t have to! This step is optional during the account creation process. It’s part of a feature we call the Address Book NFT.
Here’s how it works:
If you choose to provide an image and nickname, we’ll use this information to create a personalized NFT for your account.
This NFT helps you customize your account and makes managing it more convenient.
Additionally, it enhances transaction clarity: other KEYRING SMART Wallet users can easily identify you during transactions, reducing errors when entering recipient details.
So while it’s optional, it’s a great way to personalize your experience and streamline your wallet usage!
What is an Address Book NFT?
The Address Book NFT is a feature that personalizes your account by turning your image and nickname into a unique NFT.
This NFT acts as a profile for your wallet, making it easier for others to identify you during transactions and reducing errors when sending funds.
It’s an optional but practical way to enhance your wallet’s usability and identity on the blockchain.
Why sometimes I have to confirm via Passkey twice, and other times it's only once?
The number of Passkey confirmations depends on the relationship between the token being sent and the gas token's blockchain.
Single Passkey Verification: This happens when the token you’re sending and the token you’re using to pay the gas fee are on the same blockchain.
Double Passkey Verification: This is required when the token you’re sending and the gas fee token are on different blockchains.
This ensures extra security and clarity for cross-chain transactions, minimizing errors and keeping your assets safe.
Can the same account be used on multiple devices?
Yes, you can use the same account on multiple devices, provided they are compatible. Here's how it works for different platforms:
For iOS Devices: If your devices share the same iCloud account, your Passkey is stored and synced through iCloud. This allows seamless login to the same KEYRING SMART Wallet across multiple Apple devices.
For Android Devices: If your devices use the same Google account, your Passkey will be synced via Google services, enabling access to your wallet on multiple Android devices.
For Windows PCs: If your Windows device is linked to a Google account, the wallets created using the same Google account will be shared across all connected devices, including Android devices. Note: When creating or logging into a KEYRING SMART Wallet on Windows PCs, users must use the Chrome browser.
We recommend creating your account on a mobile device to ensure the best experience with KEYRING SMART Wallet.
Can I use any ERC-20 Token as a Gas Token?
Not all ERC-20 tokens are supported. Currently, KEYRING SMART Wallet supports ERC-20 tokens on the following five chains:
Ethereum
Optimism
Binance Smart Chain (BSC)
Polygon
Arbitrum
Additionally, whether a token can be used as a gas token depends on the initial configuration set by our partners. Ensure the token you wish to use is compatible with these chains and meets the specific requirements for gas payments.
If I delete my cache on my device, will I lose my account?
No, your account is safe. The KEYRING SMART Wallet is linked to your device’s Passkey, not its cache or browsing history. Deleting your cache will not affect your wallet.
However, be cautious: since the wallet relies on your Passkey, deleting or changing your Passkey may result in losing access to your wallet. Always ensure your Passkey is secure and intact.
Can I delete my wallet account?
No, you cannot delete your KEYRING SMART Wallet account as long as the Passkey remains the same. If you change the Passkey you used to create the wallet, you will no longer be able to log in to it.
However, the wallet itself is not deleted; you simply lose access to it because the Passkey is the key to unlocking it. Always ensure your Passkey is secure and kept safe.
Why must I enter so many passwords/codes on Windows PCs?
Creating and logging into wallets on mobile devices tends to be simpler because passkeys are better optimized for phones.
For Windows PCs, wallet creation must be done through the Chrome browser. As a result, you need to follow Google's and Chrome's security procedures, which require multiple passkey verifications. However, once the wallet is successfully created, you won't need to verify as often.
This is part of Google and Chrome's security protocol, and KEYRING SMART cannot change or decide these steps.
Why Do I Need to Verify with a Passkey on My Phone?
You might be asked to verify with a passkey when you use different Google accounts on your phone and Chrome.
For example, if you create a wallet with Google account A on your phone but use Google account B on Chrome, you'll need to verify with your phone.
How to Avoid This:
Use the same Google account on both your phone and Chrome.
Or create a new wallet using the Google account on Chrome.
This way, you won't need to verify with your phone each time.
Why Do I Need to Delete the Old Passkey to Create a New One on Windows?
This is a required Google process that KEYRING SMART cannot change. Before creating a new one, you need to delete the old passkey to ensure the account is clear.
Rest assured, the passkeys on your phone or computer remain unchanged. This only applies to the Google account used for wallet creation. Once the new passkey is created, you won't need to repeat this step.
Why do I still use my machine's PIN Code when logging in, even after creating a new passkey for the wallet on Windows?
When you create a passkey, it's saved to your Google account. When logging into Chrome on another computer, you'll use this passkey. This is also your recovery key.
After logging in, if your Windows PC has a PIN code, you'll need to enter it each time you log into the wallet. If it doesn't, you won't need to.
Can I transfer funds from my wallet to an Exchange?
No, you cannot. KEYRING SMART Wallet is not a typical web3 wallet; it uses an ERC-4337 Smart Contract Wallet.
Why Not? ERC-4337 wallets should avoid direct transfers to exchanges because:
Specific Deposit Procedures: Exchanges often require unique deposit addresses or memos/tags for certain assets. Missing these steps can result in lost or irrecoverable tokens.
Compatibility Issues: ERC-4337 wallets operate as smart contracts, which might not align with the exchange's standard transaction handling, causing failed deposits.
Recommendation:
Always confirm the exchange's requirements before transferring.
We do not recommend making direct transactions from KEYRING SMART Wallet to an exchange to avoid loss of assets.
Important Note: If users ignore this warning and directly transfer from KEYRING SMART Wallet to an exchange, resulting in asset loss, KEYRING SMART Wallet will not be held responsible.
What is ERC-4337?
ERC-4337, or Account Abstraction, enables smart contract wallets on Ethereum to function as programmable, secure, and user-friendly accounts.
Unlike traditional wallets tied to private keys (EOAs), ERC-4337 wallets are flexible, allowing features like gasless transactions, custom security rules, and token storage.
It simplifies wallet usage by automating actions and enabling advanced features while maintaining full decentralization.
How to Transfer Funds to an Exchange
Since you cannot directly transfer funds from KEYRING SMART Wallet to an exchange, you will need to use an indirect method:
Transfer your funds to a standard web3 wallet, such as KEYRING PRO Wallet, MetaMask, or Trust Wallet.
From the standard web3 wallet, send your funds to the exchange.
This extra step might seem inconvenient, but it ensures the safety of your assets. Sacrificing a bit of convenience is worth it for the added security.
If I Lose My Device, Can I Recover My Wallet?
Yes, you can.
For iOS Devices:
Your wallet is linked to your iCloud account.
Simply log in to another iOS device using the same iCloud account to access your wallet.
For Android and Windows Devices:
Your wallet passkey is saved to your Google account.
Log in to another device using the same Google account to recover your wallet.
This ensures that you can always access your wallet, even if you lose your device.
Can I use other methods to create a passkey on my Window?
No, you must use Google Passkey Manager to create a passkey for your wallet. Any other method won't work.
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