# Rescue Your DeCard

If you change or lose your Passkey, or switch between Android and iOS devices, you may no longer be able to access your KEYRING DeCard wallet as usual.

To regain access to your wallet, please contact us via email at:

* **<info@bacoor.co>**.

You will receive detailed instructions on how to recover access to your wallet.

<figure><img src="/files/Q7XBud3PMaSYwsuR36kZ" alt=""><figcaption></figcaption></figure>


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.keyring.app/keyring-smart-decard/rescue-your-decard.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.