FAQ
With KEYRING PRO, you can manage all of your accounts easily.
Can I filter the chain I want only?
Yes, you can now filter or sort chains in all functions, including Pinned Transactions, Accounts, Assets, and History.
Why Can't I Refresh My Asset Value?
KEYRING PRO Wallet allows users to refresh the Asset page to update their token balances.
However, if you've selected the "ALL" filter, you can only refresh the page once every 10 minutes.
If you filter by a specific chain, you can refresh it anytime.
Can I see which NFTs I own?
Yes, but you cannot view them directly within the KEYRING PRO Wallet app. To see the NFTs in your account:
Open the account.
Select View NFT from the menu.
You will be redirected to the KEYRING NFT Viewer page, where you can view the NFTs associated with that account.
Why do I see multiple private keys for the same account?
Different chains may use different formats for private keys, particularly Layer 1 chains. For example:
Layer 1 Chains: Each Layer 1 blockchain (like Ethereum, Bitcoin, and Solana) uses its unique format for private keys. This means that if you have accounts on multiple Layer 1 chains, you will indeed have different private keys for each one.
Layer 2 Chains: Layer 2 solutions (such as Arbitrum and Optimism) are built on top of Layer 1 blockchains (like Ethereum). They typically use the same private key as their underlying Layer 1 chain. So, if you have an Ethereum private key, it will also be used for your accounts on Arbitrum and Optimism.
Why can't I create a new account using an NFC card?
To create an account with an NFC card, the card must be completely empty. If the NFC card has already been used to create or store another account, it can't be used to create a new account on KEYRING PRO Wallet.
Why do I still see an NFC wallet address after resetting the NFC card?
Accounts created with an NFC card are recorded on the blockchain, so even if you reset the NFC card, the information about those accounts still exists. You'll still see them in your account list, but you won't be able to interact with them.
Can I continue using an old NFC wallet address after resetting the NFC card?
No. When you reset an NFC card, its digital identity is essentially wiped, even though you still have the physical card. This means that any accounts created with the old NFC card will still exist on the blockchain, but you won’t be able to interact with them because the card’s identity has changed.
To approve transactions or perform any actions on those accounts, you would need the original NFC card with its original identity. Since resetting the card changes its identity, you won’t be able to use it to approve transactions for those accounts anymore.
Can I use a reset NFC card to create new wallets?
Yes, after resetting, the NFC card is considered a new card with a new digital identity. You can create or import new wallets onto the NFC card as usual.
Why are transactions prioritized when I increase the gas fee?
Gas fees serve as an incentive for validators (or miners) to include transactions in the next block. When you increase the gas fee, you’re essentially offering a higher reward for the validators, making your transaction more attractive to them. This increases the likelihood that your transaction will be prioritized and processed more quickly.
While newer blockchains are designed to handle higher transaction volumes and faster processing times, older blockchains like Bitcoin and Ethereum can still experience congestion. In such cases, increasing the gas fee can help ensure your transaction is processed sooner rather than later.
What are Swap and Bridge tokens?
Swap Tokens
Swapping tokens refers to exchanging one token for another within the same blockchain network.
Example: Swapping ARB for ETH on the Arbitrum chain.
Bridge Tokens
Bridging tokens involves transferring tokens from one blockchain to another. This process allows you to move assets across different blockchain networks, either by swapping the same token across chains or exchanging it for a different token on another chain.
Examples:
Swapping ARB on the Arbitrum chain for ARB on the Ethereum chain.
Swapping ARB on Arbitrum for ETH on Ethereum.
Bridging is essential for interoperability between different blockchain ecosystems, enabling users to leverage the unique features and benefits of multiple chains.
What is Slippage Tolerance?
Slippage Tolerance is a setting used in cryptocurrency trading, particularly on decentralized exchanges (DEXs), to manage the acceptable difference between the expected price of a token and the actual price at which the transaction is executed. This difference can occur due to market volatility and the time it takes to process the transaction.
Why doesn't the new token I added have a token icon?
Only tokens that are listed on Coingecko will display an icon when added.
Why can't I add a new token even though I've entered the Token Contract?
There could be several reasons for this, such as a mistake while entering the contract.
However, the most likely reason is that the wrong chain was selected. Once you select the correct chain, the error should no longer appear, and you can continue adding the token.
