FAQ

When a Distribution Is Postponed

The system may postpone a scheduled distribution when processing it would be inefficient or result in unexpectedly high transaction costs.

High Network Gas Fees

If the blockchain becomes congested and gas fees increase significantly, the system may postpone the scheduled distribution to avoid excessive transaction costs.

The undistributed revenue remains available and is carried forward to the next eligible distribution.

For an hourly schedule, if the 5:00 distribution is postponed, the accumulated revenue may be distributed at 6:00, provided network conditions have returned to an acceptable level.

For a daily schedule, if the scheduled distribution is postponed, the accumulated revenue may be distributed at the configured time on the following day.

Insufficient Revenue

A distribution may also be postponed when the available revenue is not enough to cover the distribution fee while still leaving an amount to distribute to recipients.

The system continues accumulating revenue and processes the distribution once the available amount is sufficient to cover the fee and provide distributable revenue.

Important Notes

• Postponing a distribution does not change the configured recipient addresses or percentages.

• Undistributed revenue is not lost. It remains available and is included in a later distribution.

• A distribution fee is charged only when a distribution is successfully executed.

• Review all recipient addresses and percentages carefully before completing the setup.

Where can I find the Multisig Account address?

Just open the Multisig Account tab and if you have a Multisig account on that chain, you will see it right away

Do I need to pay a fee every time I use KEYRING ONE?

No. KEYRING ONE is free to access and generally free to use.

However, actions performed on the blockchain must follow the rules of the selected network. Any action that requires an on-chain transaction may require a gas fee paid directly to the blockchain network.

Certain KEYRING ONE features may also have separately stated fees.

What is a gas fee?

A gas fee is the network fee required to process a blockchain transaction.

Actions that change blockchain data, create a smart contract, or transfer assets normally require gas. The gas fee is paid to the blockchain network, not to KEYRING ONE.

The required amount may change depending on the selected network and current network conditions.

Which token do I need to pay the gas fee?

Gas fees must be paid with the native token of the selected blockchain network.

For example, transactions on Ethereum require native ETH. Holding USDC, USDT, WETH, or another ERC-20 token does not replace the need for native ETH.

Before performing an on-chain action, make sure the connected wallet has enough of the network’s native token.

I have WETH. Why can’t I use it to pay the gas fee?

WETH stands for Wrapped Ether.

WETH represents ETH, but it is an ERC-20 token managed by a smart contract. It is not the native ETH balance used directly by the Ethereum network to pay gas fees.

Therefore, having WETH does not mean that the wallet has native ETH available for gas. Native ETH is still required to submit an Ethereum transaction.

Why can’t I create a Multisig Account?

The connected wallet may not have enough of the network’s native token to pay the gas fee.

Creating a Multisig Account deploys a smart contract on the selected blockchain. This requires an on-chain transaction and therefore requires gas.

Add enough of the correct native token to the connected wallet and try again.

Does KEYRING ONE charge a Multisig Account creation fee?

No.

KEYRING ONE does not charge an additional fee for creating a Multisig Account. Users only need to pay the gas fee required by the selected blockchain network.

The gas amount is not fixed and may change depending on network conditions.

Why do I need to pay gas when activating the same Multisig Account on another chain?

A Multisig Account must be created separately on each blockchain.

Although the account can keep the same address, Signers, and Threshold, activating it on another chain requires a new blockchain transaction on that chain.

The connected wallet must therefore have enough of that chain’s native token to pay the gas fee.

Do I need gas when making a withdrawal?

Gas is required when the withdrawal is executed on the blockchain.

Collecting the required signatures authorizes the withdrawal, but the assets are not transferred until the final execution transaction is submitted.

The wallet that executes the withdrawal must have enough of the network’s native token to pay the gas fee.

All Signers have approved the withdrawal. Why do I still need to pay gas?

Signatures and execution are separate stages.

The Signers’ approvals confirm that the withdrawal meets the Multisig Account’s Threshold. After that, an on-chain transaction must still be executed to transfer the assets.

Because the final execution changes blockchain data, it requires a gas fee.

Why does the gas fee change?

Gas fees depend on the blockchain network and its current conditions.

When a network becomes more congested, the required fee may increase. When network activity decreases, the fee may become lower.

The gas fee displayed in KEYRING PRO should be reviewed before confirming the transaction.

Is the gas fee refunded if a blockchain transaction fails?

Not necessarily.

A blockchain may still charge gas for the computational work already performed, even when the transaction does not complete successfully.

Users should check the selected network, available native-token balance, and transaction information before approving an on-chain action.

Does a Distribution Setting charge a fee?

Yes.

A Distribution Setting has an execution fee. The fee is calculated according to the number of recipients and is shown when the setting is configured.

The execution fee applies when the scheduled distribution is completed successfully.

Does Auto Swap and Distribution Setting charge a fee?

Yes.

The applicable execution fee is displayed when the Auto Swap and Distribution Setting is configured.

The fee depends on the selected distribution method. Distributing to the Multisig Account itself uses one recipient, while distributing to addresses may include multiple recipients.

Review the displayed fee before approving the setting.

Why was my distribution not executed when the balance was very small?

The available revenue may have been insufficient.

A distribution can be postponed when the balance is not enough to cover the applicable execution fee while still leaving an amount available to distribute.

The revenue remains in the Multisig Account and is carried forward for a later execution.

Is an execution fee charged when a distribution is postponed?

No.

The execution fee is charged only when the distribution is completed successfully.

A postponed distribution does not change the configured recipients or percentages.

Why was my distribution postponed when there was enough revenue?

The blockchain gas fee may have been too high.

KEYRING ONE may postpone a scheduled distribution to avoid executing it under excessively expensive network conditions.

For an Hourly distribution, the system checks again at the next hourly execution. For a Daily distribution, the execution moves to the configured time on the following day.

Why can’t I create a Multisig Account with one or two Signers?

A KEYRING ONE Multisig Account requires at least 3 Signers and supports a maximum of 5 Signers.

Only Externally Owned Accounts, or EOAs, can be registered as Signers.

Why can’t I select a lower Threshold?

The Threshold must be at least two-thirds of the total number of Signers, rounded up.

The minimum requirements are:

• 3 Signers require at least 2 approvals.

• 4 Signers require at least 3 approvals.

• 5 Signers require at least 4 approvals.

A higher Threshold may be selected, but a lower one cannot be used.

What does the Threshold mean?

The Threshold is the minimum number of valid Signer approvals required before a protected action can be executed.

For example, a Multisig Account with 3 Signers and a Threshold of 2 requires approval from at least 2 registered Signers.

Can I change the Signers after creating the Multisig Account?

No.

The Signer addresses cannot be changed after the Multisig Account has been created.

A new Multisig Account must be created when a different group of Signers is required.

Can I change the Threshold later?

No.

The Threshold is fixed when the Multisig Account is created and cannot be changed afterward.

The Signers and Threshold should be checked carefully before confirming creation.

Why is my Multisig Account dimmed after I switch chains?

The Multisig Account has not yet been created on the selected chain.

KEYRING ONE displays the existing account configuration, including the same address, Signers, and Threshold. Select Create to activate that Multisig Account on the new chain.

The activation requires a blockchain gas fee.

Why can’t I edit the account before activating it on another chain?

Cross-chain activation uses the original Multisig Account configuration.

The following information remains the same:

• Multisig Account address

• Signers

• Threshold

These settings cannot be edited during activation.

Can I create a different Multisig Account on the new chain instead?

Yes.

Users may either activate the existing Multisig Account with the same configuration or create a separate Multisig Account with a different configuration.

Why do I see the same Multisig Account address on different chains?

The same Multisig Account can be activated across supported chains while retaining the same account address, Signers, and Threshold.

However, the account must still be created separately on each chain.

Are the balances shared between chains?

No.

Each blockchain has its own independent balance and transaction history.

Assets held by the Multisig Account on one chain do not automatically appear on another chain, even when the Multisig Account address is the same.

Always confirm the selected network before depositing assets, creating a request, or checking a balance.

Can I create more than one Multisig Account?

Yes.

Multiple Multisig Accounts can be created on the same supported chain.

Each account has its own address, Signers, Threshold, balances, and settings.

Why can’t I approve a withdrawal request?

The connected wallet must be one of the Signer addresses registered in the Multisig Account.

Confirm that:

• The correct KEYRING PRO account is connected.

• The connected address is a registered Signer.

• The correct blockchain network is selected.

• The same Multisig Account is being used.

Selecting another account from the same KEYRING PRO Wallet does not provide Signer authority.

Why did the withdrawal request expire?

All required signatures must be collected within the 10-minute approval window.

If the Threshold is not reached within 10 minutes, the request expires and a new withdrawal request must be created.

The required Signers should be ready before the approval process begins.

Why is the Execute option not available yet?

The withdrawal cannot be executed until the required Threshold has been reached.

For example, if the Multisig Account requires 3 approvals, the Execute option will not become available after only 2 valid signatures have been collected.

If the approval window expires before the Threshold is reached, a new request is required.

I signed the withdrawal request. Why haven’t the assets moved?

Signing a request does not immediately transfer the assets.

The request must first collect enough valid signatures to reach the Threshold. After that, the withdrawal must be executed and confirmed as a blockchain transaction through KEYRING PRO.

Who can execute the withdrawal?

After the required Threshold has been reached, a registered Signer can execute the withdrawal.

The executing wallet must approve the final blockchain transaction through KEYRING PRO and have enough native tokens to pay the gas fee.

Can I withdraw assets if the main KEYRING ONE website is unavailable?

Yes.

Registered Signers can use the independent withdrawal portal hosted through IPFS.

The portal allows the Signers to create, sign, share, and execute a withdrawal without depending on the main KEYRING ONE website.

What is the exported JSON withdrawal request file?

The JSON file contains the withdrawal request information and the signatures already collected for that request.

It allows the request to be transferred between registered Signers during the independent withdrawal process.

Why do I need to export the JSON file again after signing it?

Each new signature must be added to the withdrawal request file.

After a Signer imports and signs the request, the updated JSON file must be exported and sent to the next required Signer.

This process continues until the Threshold is reached.

Does the final JSON file automatically execute the withdrawal?

No.

The JSON file contains the request and collected signatures, but it does not automatically transfer the assets.

Once the Threshold has been reached, the withdrawal must still be executed and confirmed through KEYRING PRO.

Why can’t I create another Distribution Setting for USDC or USDT?

Only one Distribution Setting contract can be created for each supported stablecoin within the same Multisig Account.

One Multisig Account can therefore have:

• One USDC Distribution Setting

• One USDT Distribution Setting

To use a different configuration for the same stablecoin, stop the existing setting and create a new one.

Why can’t I add another recipient?

A Distribution Setting supports a maximum of 12 recipient addresses.

No additional recipient can be added after this limit has been reached.

Why can’t I complete the recipient configuration?

The combined recipient percentages must equal exactly 100%.

The setting cannot be completed when the total is below or above 100%.

Also confirm that no more than 12 recipients have been added and that each recipient address is valid.

Can I edit an active Distribution Setting?

No.

Recipients, percentages, and the execution schedule cannot be edited after the setting has been created.

To change the configuration:

1. Stop the existing setting.

2. Create a new setting with the updated information.

Does the scheduled distribution use the entire balance?

At the scheduled execution time, the entire available balance of the selected stablecoin is distributed according to the configured percentages.

Funds received after that execution remain available for the next scheduled distribution.

What is the difference between Hourly and Daily distribution?

An Hourly distribution runs once per hour, beginning from the next full hour after setup.

A Daily distribution runs once per day at the selected UTC hour. Minutes cannot be configured.

Why didn’t my Hourly distribution run immediately after setup?

The first Hourly execution begins at the next full hour.

For example, a setting completed during an hour does not execute immediately. It waits until the following full-hour execution time.

Why didn’t my Daily distribution run at my local time?

Daily Distribution Settings use UTC.

The selected hour is based on UTC, not the device’s local timezone. Minutes cannot be selected.

Users should convert the intended local execution time to UTC before creating the setting.

What happens to the funds when a distribution is postponed?

The funds remain in the Multisig Account and are carried forward to a later execution.

The configured recipients and percentages do not change. The execution fee is charged only after a successful distribution.

What is Auto Swap and Distribution Setting?

Auto Swap and Distribution Setting automatically converts the available USDC or USDT covered by the setting into one selected token before distribution.

The resulting token is then distributed using the selected distribution method.

Can the swapped tokens remain in the Multisig Account?

Yes.

Select Distribute to self to send the resulting token back to the Multisig Account.

This allows the account to automate token conversion without distributing the resulting assets to external recipient addresses.

Can the swapped tokens be sent to multiple recipients?

Yes.

Select Distribute to addresses to divide the resulting token among configured recipient addresses.

Up to 12 recipients can be added, and the combined percentages must equal 100%.

Why can’t I edit the token or recipients after setup?

An active Auto Swap and Distribution Setting cannot be edited.

To change the selected token, recipients, percentages, schedule, or distribution method, stop the existing setting and create a new one.

Which wallet can I use with KEYRING ONE?

KEYRING ONE can only be connected using KEYRING PRO Wallet.

Each Signer must use the exact KEYRING PRO account registered as a Signer in the Multisig Account.

Which assets can be managed through KEYRING ONE?

A Multisig Account can manage:

• The selected network’s native token

• Supported ERC-20 tokens with the required price information

Only supported assets are displayed and available for withdrawal through the KEYRING ONE interface.

Can I send NFTs to a Multisig Account?

Yes.

A Multisig Account address can receive NFTs. However, NFTs are not currently displayed or transferable through the KEYRING ONE interface.

Users should understand this limitation before sending an NFT to a Multisig Account.