> For the complete documentation index, see [llms.txt](https://help.keyring.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.keyring.app/keyring-nft/faq.md). # FAQ #### Why can I only connect to KEYRING NFT with KEYRING PRO Wallet? KEYRING NFT is a standalone application within the KEYRING ecosystem, designed specifically to work with **KEYRING PRO Wallet**. For this reason, wallet connection and authorization on KEYRING NFT are supported through KEYRING PRO only. You can still view NFTs associated with any public wallet address without connecting a wallet. However, actions that require wallet authorization, such as sending an NFT, require KEYRING PRO. #### Why can I see an NFT but cannot send it? Viewing an NFT does not mean that you control it. KEYRING NFT allows you to view NFTs associated with public wallet addresses. However, to send an NFT, you must connect the wallet account that actually owns that NFT. If you are viewing someone else’s wallet address, you can see their NFTs, but you cannot transfer them. #### I connected my wallet, but my NFT collection is empty. Where are my NFTs? First, make sure you connected the correct wallet account. NFTs belong to a blockchain address, not to the wallet application itself. If you connect a different account from the one that owns the NFTs, KEYRING NFT will display the NFTs associated with that connected address instead. Also make sure you are viewing the network where the NFT is actually held. #### Why does my NFT transaction fail even though I own the NFT? Owning the NFT is not enough to submit a blockchain transaction. You also need enough of the network’s native token to pay the required gas fee. For example, an NFT transaction on Ethereum requires ETH for gas. Having other tokens in the wallet does not necessarily mean that you have the native token required to pay the network fee. #### I have USDC or USDT in my wallet. Why can’t I use it to pay the NFT gas fee? Gas fees are paid using the native token of the blockchain network. Holding USDC, USDT, or another token does not replace the native token required for gas. Make sure your wallet has enough of the correct native token before trying to send the NFT again. #### I searched for a wallet address and found the NFT. Why can’t I send it from there? Searching for an address only lets you view the NFTs associated with that address. A public wallet address does not give you access to the wallet or permission to transfer its assets. To send an NFT, you must control and connect the wallet account that owns it. #### I sent an NFT, but it still appears in my collection. Did the transfer fail? Not necessarily. First, check whether the blockchain transaction was successfully completed. If the transaction was confirmed, refresh the NFT information and check the current Owner and transaction history. The blockchain transaction status and current ownership should be used to confirm whether the transfer was successful. #### I sent an NFT to the wrong address. Can KEYRING NFT get it back? No. Once an NFT transfer has been successfully confirmed on the blockchain, KEYRING NFT cannot reverse or cancel the transaction. Always verify the recipient address carefully before confirming an NFT transfer. #### Does KEYRING NFT hold or store my NFTs? No. Your NFTs remain associated with your wallet address on the blockchain. KEYRING NFT provides an interface for viewing and performing supported actions with those NFTs. Connecting your wallet to KEYRING NFT does not move your NFTs into KEYRING NFT. #### Why can I view NFTs without connecting my wallet? Wallet addresses and their blockchain assets are public information. KEYRING NFT can therefore display NFTs associated with a public wallet address without requiring access to that wallet. A wallet connection is required only when you need to authorize an action involving assets you control, such as sending an NFT. #### What does the bug icon on some NFTs mean? The bug icon indicates that the NFT has been identified as a potential **spam NFT**. Spam NFTs are often distributed in large quantities to many wallet addresses without the owners requesting them. Some may simply be promotional NFTs, but others can be designed to attract users into interacting with suspicious content. For example, a spam NFT may contain a QR code or a link leading to an unknown external website. Since you cannot know where these links will lead or what they may ask you to do, interacting with them can be risky. For your safety, avoid scanning QR codes, opening unknown links, or interacting with suspicious NFTs. #### I see NFTs that say “Reward.” Why are they marked as spam? The name, image, or message displayed on an NFT does not prove that it is legitimate. Spam NFTs often use attractive words such as **“Reward,” “Claim,” “Airdrop,” or “Free”** to encourage users to interact with them. An NFT may still be identified as spam if it was sent unsolicited to a large number of addresses, distributed using automated activity, or contains suspicious QR codes or external links. If you were not expecting the NFT, do not assume it is safe simply because it claims to contain a reward. #### How does KEYRING NFT identify spam NFTs? KEYRING NFT uses several signals to identify NFTs that may be spam. An NFT may be marked as spam when: * It has already been identified as spam by other data sources or services. * The same NFT or collection is distributed to a large number of wallet addresses. * NFTs are sent at an unusually high frequency that suggests automated or bot activity rather than normal user activity. * The NFT contains a QR code. * The NFT contains links that direct users to external websites. These signals do not necessarily mean that every flagged NFT is malicious. For example, some legitimate promotional campaigns may distribute NFTs to many users. However, these characteristics are commonly associated with spam and potentially unsafe NFTs, so KEYRING NFT may flag them to help users identify content that should be treated with caution.